Terms & Conditions

By purchasing a photo shoot/photo products with Imogen Moon you enter into the following terms:


1. Any photographs taken by Imogen Moon ABIPP - Equine & Dog Photographer may be used by Imogen Moon ABIPP - Equine & Dog Photographer for marketing material & competition entries/qualifications. Imogen Moon ABIPP - Equine & Dog Photographer also has the right to supply their own material to third parties, such as for commercial use, unless specifically requested otherwise by the customer.

2. All portrait session clients will be automatically subscribed to the mailing list—you can unsubscribe at any time.

3. All final images shall be viewed via private viewing session in person - unless circumstances require the gallery to be uploaded to a private gallery on my website for viewing. This will be chargeable at the full digital collection rate (please refer to your price list), payment must be received before upload and delivery of the gallery.

4. The customer understands that public events gallery images have undergone a base edit only, and only purchased images will be fully edited.

5. Gallery passwords may be shared among friends/family. However, “screen shotting”/downloading the image without purchasing the JPEG first is NOT PERMITTED. You will be billed for using an image without permission at £50 per image, and asked to remove the image until you have purchased it.

6. Digital files will be emailed to the customer:

For public events & clinic galleries within 7 working days of receiving payment. Any prints will be delivered to the customer either in person or via post within 3 weeks of the date of order. Any delays will be communicated by Imogen Moon ABIPP - Equine & Dog Photographer.

For private photo shoot clients within 7 working days of placing your order after your portrait session has taken place OR receiving payment for extra digital files purchased. Digital files purchased at a viewing may be put onto a USB immediately if requested.

7. Once a low resolution/web file is purchased, customers have permission to share as desired across social media and online, but NOT permission to have these printed or to edit these files in any way, including instagram filters, black and white etc. You may be asked to take these down, as this is not a true representation of my work, and goes against copyright law.

8. Any extras ordered via email will be invoiced separately and won’t be processed until payment is received.

9. Private viewings of your final gallery are available in person only.

10. Gift cards/E-gift cards expire after 12 months—the date of expiry is recorded in my records. They can not be refunded/exchanged/transferred. They also can't be used in conjunction with any other offers, unless my consent is given. See more about my gift card terms below.

11. Portrait sessions normally last 2 hours, but there is no specific time limit. The length of the session is down to Imogen's discretion.

12. Portrait session prices include any horses and/or dogs OWNED BY the lead booker. If you want to include any other friends/family horses/dog please get in touch with Imogen and the price may be adjusted accordingly.

13. Portrait session prices also include up to THREE outfit changes, any extra outfit changes must be agreed prior to the session starting and prices may be adjusted accordingly.

14. Portrait sessions will take place at a location mutually agreed by Imogen Moon ABIPP - Equine & Dog Photographer and the customer. The customer is responsible for obtaining permission to use their requested location.

15. Imogen Moon ABIPP - Equine & Dog Photographer does not take responsibility for any damages or loss of life to any persons, animals or property participating in the portrait session. This includes the customer and anyone else on location.

16. The customer agrees that they participate in the portrait session at their own risk, and any suggestions/requests are well within their/their horse/their dogs’ ability.

17. The customer agrees that all dog/horse behavioural issues have been disclosed to Imogen Moon ABIPP - Equine & Dog Photographer prior to the portrait session.

18. Private online galleries will be removed after 4 weeks unless otherwise agreed. Galleries can be put back up after the period if you wish to purchase more images, however this will incur a £20 admin fee for event galleries. Personal portrait sessions will not have any unpurchased images put online, you will need to organise another private viewing at Imogen's studio.

19. I reserve the right to update my terms & conditions at any time.

20. I reserve the right to change my prices at any time.

21. Purchasing a portrait session or photo products shows that you have read and agreed to the terms and conditions stated here.

22. Imogen Moon ABIPP - Equine & Dog Photographer reserves the right not to commence a portrait session until FULL payment for the portrait session has been received.

23. Should you request your images are no longer shared publicly by Imogen Moon ABIPP - Equine & Dog Photographer, please send a written email of your request to imogen@lunarphoto.co.uk - your request will be acknowledged and fulfilled within 28 working days of acknowledgment.

24. It is the owners responsibility to ensure all horses/dogs have the correct insurance to cover them out in public. 


Refunds, Cancellations & Booking fees

1.You have the right to cancel within 14 days of paying your 50% deposit (inclusive of £100 booking fee). If you pay your booking fee less than 14 days in advance of your portrait session, this does not apply. After 14 days the £100 booking fee is non-refundable due to my costs incurred.

2. A 50% deposit, inclusive of a £100 NON REFUNDABLE booking fee MUST be paid to secure your chosen date.

Bookings are secured by payment, failure to make payment will mean that your portrait session slot is not secured and may be rebooked by another client.

3. Should cancellation by Imogen Moon ABIPP - Equine & Dog Photographer be necessary, this will be communicated as soon as possible. If unforeseen circumstances should occur, Imogen Moon ABIPP - Equine & Dog Photographer will reschedule for a time to suit both parties.

4. Should weather conditions be deemed unfavourable (upon mutual agreement between Imogen Moon ABIPP - Equine & Dog Photographer and the client), portrait sessions may be rescheduled to suit both parties. This is due to expensive equipment not being waterproof and the adverse effect on the quality of the session. Any concerns regarding the weather will be communicated as soon as possible. There is no extra charge for rescheduling for this reason. If the weather is unfavourable and we agree to go ahead with the portrait session, there is no guarantee for the quality of the photos. Should the shoot go ahead in unfavourable weather conditions, please note the quality of work may be limited/affected.

5. Rescheduling for reasons other than unfavourable weather, illness, loss of life to you or your horse/dog will incur a £50 rescheduling fee.

6. If you need to reschedule for any other reason, please let me know no later than 7 days before your session date, failure to do this will incur a £50 rescheduling fee.

7. Should you CANCEL your portrait session after 14 days since booking your chosen date, any moneys paid MINUS the £100 non-refundable booking fee will be refunded. The shoot fee CANNOT be refunded once the session has taken place.

8.In the extremely unlikely event you don't love any of your images, a reshoot will be offered. A refund will not be offered as the session has already taken place.


Just so you know… If you have any specific images/requests in mind for your session, please contact Imogen Moon ABIPP - Equine & Dog Photographer at least 24 hours prior.

It is possible to get different size prints/ products should you wish, so please don’t be afraid to request something. If the request is not within my ability I will let you know. I always do my best to exceed expectations and deliver high quality work that you will love. If you’re not happy with my service then please email any complaints to imogen@lunarphoto.co.uk


GIFT VOUCHERS

This information is in addition to my standard terms and conditions above.

1. Vouchers and gift cards are valid for a year from purchase.

2. Gift cards/vouchers can NOT be replaced if lost/stolen/destroyed.

3. Gift cards/vouchers can NOT be exchanged for cash or other denominated vouchers.

4. If an intended purchase is for a higher amount than the face value of the gift card/voucher, then the difference must be made up with a credit card/ cash payment. If it is less, change will not be given.

5. Gift cards/vouchers can NOT be used in conjunction with any other special promotions or discount vouchers.

6. Gift cards/vouchers can NOT be sold to third parties without consent. If consent is given the purchase may be subject to any conditions which we impose. In any extent you may NOT sell vouchers through the internet without our written consent, which you must obtain before making the sale. We reserve the right at all times to refuse permit of any sale of gift cards/ vouchers by you to a third party.

7. Gift vouchers can only be used towards the value of a full portrait session/additional products purchased at the private viewing, unless specifically stated otherwise.

Please quote the voucher/gift card code when booking. To purchase please contact imogen@lunarphoto.co.uk




The In Person Viewing Session

1.You will be required to sign off and confirm all information on the order form at the end of your viewing session. Please make sure all the information is correct as this will be final.

2. Digital files will be uploaded onto a private online gallery within 7 days of your order. You may request a USB at the viewing - in this case the files will be uploaded onto the USB and posted out to you within 2 weeks.

3. Frames & prints will be ready and delivered within 4 weeks of order unless otherwise communicated.

4. Albums will be ready and delivered within 6 weeks of order unless otherwise communicated.

5. In person viewing sessions take approximately 2 hours, please allow enough time for this appointment without rushing so we can create your dream artwork collection.

6. You may collect your order from me, or have it delivered directly to your chosen address. There is a £25 delivery fee. 

7. Payment for any products ordered must be done at the time of in person/video viewing session - the client understands that payment options may be available upon discussion, but products will not be delivered until full payment has been received by Imogen Moon ABIPP - Equine & Dog Photographer.

8. You can make payment via cash, credit/debit card or bank transfer at your viewing session.

9. Any orders once paid for are final and will not be refunded/changed at a later date.

10. If you are not happy with any products received, please speak to me and we can work together to get any issues sorted for you.

11. If you decide to print your files yourself, I can not guarantee the quality of the finished product.

12.The viewing session is the only chance you will get to see your images before purchases, unless you book another viewing appointment in the future. Please come prepared along with anyone who may wish to view or purchase images, bill payer must be present at the appointment to make payment. No unpurchased images will be uploaded online under any circumstances, this is studio policy and is non-negotiable.

My email is imogen@lunarphoto.co.uk


What you can and can’t do with your images...


Personal Portrait Session Clients

  • Absolutely NO screen shotting from your final gallery is allowed.
  • High resolution images may be printed.
  • You may not adjust the image in any way, for example, add an instagram filter, change it to black & white (if you want an image in black and white, please let me know, I can do this for you!), crop the image etc.
  • You may NOT use the photo for a competition without my permission first (for example, a Facebook giveaway that requires use of a photo in exchange for a free gift).
  • You may NOT send it to other brands/companies for them to use without my permission first. Brands are used to purchasing images, and despite your purchase the copyright license still remains with myself.
  • If my permission is granted for the image to be used elsewhere, the other company MUST tag/credit me when sharing the image.
  • You may share your gallery link & password with as many family members/friends as you wish, but the above rules apply to them.
  • Any breach of the above will result in me billing you appropriately for the use of the images. A high resolution file costs £99. 
  • Please notify me if you DO NOT want me to share your images online, I often use images across my social media and website in my portfolio and on my sales pages etc. Unless you notify me, I will assume you are happy for me to do this.



Business Photo Session Clients

  • Please do not screen shot from your gallery - you can download the original image from your gallery, or I will have sent them all to you on a USB/via WeTransfer. Screen shotting will result in the quality of your image being compromised.
  • You may use your images in print, publications, websites, online marketing materials, social media etc as you have purchased the license for this.
  • You MAY NOT sell my images to a third party, the images are for your business use only.
  • I will not sell your images to third parties as stock imagery or fine art without your permission first.
  • You may not adjust the image in any way, for example, add an instagram filter, change it to black & white (if you want an image in black and white, please let me know, I can do this for you!), crop the image etc.
  • Please notify me if you DO NOT want me to share your images online, I often use images across my social media and website in my portfolio and on my sales pages etc. Unless you notify me, I will assume you are happy for me to do this.



Event Photography Clients

  • Absolutely NO screen shotting from the event gallery is allowed.
  • Once you have purchased your images, social media files may be shared online as you wish, but you DO NOT have the license to print these images. I’d love it if you tagged me in them so I can share them, too!
  • You may not adjust the image in any way, for example, add an instagram filter, change it to black & white (if you want an image in black and white, please let me know, I can do this for you!), crop the image etc.
  • You may NOT use the photo for a competition without my permission first (for example, a Facebook giveaway that requires use of a photo in exchange for a free gift). You may NOT send it to other brands/companies for them to use without my permission first. Brands are used to purchasing images, and despite your purchase the copyright license still remains with myself.
  • If my permission is granted for the image to be used elsewhere, the other company MUST tag/credit me when sharing the image.
  • Any breach of the above will result in me billing you appropriately for the unauthorised use of the images. This is £25 per image.
  • Please notify me if you DO NOT want me to share your images online, I often use images across my social media and website in my portfolio and on my sales pages etc. Unless you notify me, I will assume you are happy for me to do this.


Unauthorised use of my images is classed as THEFT. As the creator of my images they are legally my property and protected under copyright law. If you’re unsure about something, please contact me first. I will do my best to work with you so you can get the full use out of your images as you wish.

You can tag me @lunarrphotographyy or use #LunarRiders so I can share all your beautiful images on my instagram stories, too!

Other Useful Information:


Contact details:

Imogen Graham 

Imogen Moon ABIPP - Equine & Dog Photographer

16 East Street

Heanor

Derbyshire

DE75 7NE

07958101755


Operating as a Sole Trader.


© 2026 IMOGEN MOON PHOTOGRAPHY. ALL RIGHTS RESERVED.


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